Technical Writing
Whether you are a product development company or a services company, technical writing can be a critical part of your offerings. Providing good documentation enables:
- Brand loyalty
- A competitive advantage
- Reduced support costs
- Improved revenue through increased customer satisfaction
In spite of recognizing the above, most companies still consider technical writing merely context and not core. It is often over-budget and impacts time to market. At Tharam, Technical Writing Services, your context is our core. If you have software/networking/wireless technical writing needs, we provide end-to-end services from concept to print.
Our unique team approach combines technology knowledge with a writing specialist, thus delivering a complementary duo that delivers quality results on time and on budget.
Our unique team approach combines technology knowledge with a writing specialist, thus delivering a complementary duo that delivers quality results on time and on budget.
BPO Services
Skilled Services
Customer Support
Web Enabled Services
Inbound customer support
Tharam provides complete inbound customer support solutions, enabling companies to improve their support while reducing costs. It is committed to anticipate customer's needs with the highest quality products. We offer customer support services such as live customer chat service and Email Management Service.
Tharam is proud to offer a full range of inbound customer support services. We have introduced this inbound customer support service to assist our customers more quickly and efficiently.
We offer:
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Improved market coverage
- Skilled, professional, customer support and technical service representatives
E-mail Support
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Complete query resolution
- Verification
- Resolving escalated cases
Chat Support
Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.