Technical Support
Our offshore technical support services provide end-to-end solutions that contribute provide truly significantly to cost savings, and relieve clients from the burden and complexity of managing a technical help desk. At the same time, Tharam staff typically increases the efficiency and effectiveness of the service desk, often delivering a level of service and support that outperforms our client’s internal resources
We offer:
- Increasing customer satisfaction and retention
- Increasing revenues through cross-sell and up-sell of services
- Increasing resource utilization and productivity of employees through internal helpdesk function
- Reducing costs
- Increased customer satisfaction and customer retention
At the same time, Tharam staff typically increases the efficiency and effectiveness of the service desk, often delivering a level of service and support that outperforms our client’s internal resources
BPO Services
Customer Support
Web Enabled Services
Inbound customer support
Tharam provides complete inbound customer support solutions, enabling companies to improve their support while reducing costs. It is committed to anticipate customer's needs with the highest quality products. We offer customer support services such as live customer chat service and Email Management Service.
Tharam is proud to offer a full range of inbound customer support services. We have introduced this inbound customer support service to assist our customers more quickly and efficiently.
We offer:
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Improved market coverage
- Skilled, professional, customer support and technical service representatives
E-mail Support
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Complete query resolution
- Verification
- Resolving escalated cases
Chat Support
Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.