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Technology solutions that can keep up with the twists and turns of your business and the economy.
Ausspex is an award winning provider of Business Process Outsourcing solutions. The company delivers voice, live chat and email support - all of which have been recognized and awarded by the call center industry, clients, and partners for quality in customer service. With over 4 years experience in the call center industry, Ausspex has catered its services for businesses and organizations of varying sizes from industries of all sorts.
Ausspex is a strategic outsourcing option, delivering skilled people and industry-leading technology to all clients in need of call center services. With a variety of customizable solutions, Ausspex is undoubtedly a leader in the call center industry.
Ausspex offers small-to-midsize inbound Business Process Outsourcing solutions and enterprise solutions. Our small-to-midsize inbound Business Process Outsourcing solutions include: Toll Free Customer Service, Live Web Chat, Email Response, Direct Response, Conference & Registration, Appointment Scheduling, Live Receptionist, 24-Hr Help Desk, and Emergency Response. Our enterprise solutions include: Telesales and Customer Acquisition, Customer Care and Retention, and Web Based Customer Care.
BPO Services
Customer Support
Web Enabled Services
Inbound customer support
Tharam provides complete inbound customer support solutions, enabling companies to improve their support while reducing costs. It is committed to anticipate customer's needs with the highest quality products. We offer customer support services such as live customer chat service and Email Management Service.
Tharam is proud to offer a full range of inbound customer support services. We have introduced this inbound customer support service to assist our customers more quickly and efficiently.
We offer:
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Improved market coverage
- Skilled, professional, customer support and technical service representatives
E-mail Support
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Complete query resolution
- Verification
- Resolving escalated cases
Chat Support
Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.