Call Now To Schedule
Your FREE Consultation
Web Site/Portal Development
Tharam offers a full range of services designed to help forward-thinking organizations address their business challenges in new and innovative ways. At the heart of all we do is our collaborative approach. We begin each engagement by listening to our clients to understand the unique issues they face. We then work together with them to develop innovative solutions specifically designed to address their requirements - and budget. Through it all, we ensure that all the ingredients necessary for a successful project are addressed, from project planning and communication planning to risk management, user training and change management.
Portals developed by Tharam are all inclusive sites incorporating many different and converging technologies. Along with the specialized content required for your targeted audience, we provide the following features:
- A quality search engine
- General information areas such as news, weather etc
- Extensive and comprehensive Help, FAQ and Feedback areas
- Higher levels of product-feature awareness among customers
- Personalized services such as email, calendars and community forums
BPO Services
Skilled Services
Customer Support
Web Enabled Services
Inbound customer support
Tharam provides complete inbound customer support solutions, enabling companies to improve their support while reducing costs. It is committed to anticipate customer's needs with the highest quality products. We offer customer support services such as live customer chat service and Email Management Service.
Tharam is proud to offer a full range of inbound customer support services. We have introduced this inbound customer support service to assist our customers more quickly and efficiently.
We offer:
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Improved market coverage
- Skilled, professional, customer support and technical service representatives
E-mail Support
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Complete query resolution
- Verification
- Resolving escalated cases
Chat Support
Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.