Help desk
Access the best of high-end technical skills enhanced with effective customer management capabilities through Tharam's Technical Help Desk Services. Based on our extensive experience in operating technical support centers for clients worldwide, we offer clients high-end remote network/application management and support you can rely on.
Technical helpdesk's contribute to organizational performance in many ways:
We offer:
- Optimized employee usage of technical resources
- Organizational flexibility in upgrading to new applications
- Optimized product usage by customers
- Higher levels of product-feature awareness among customers
- Increased customer satisfaction and customer retention
Based on our extensive experience in operating technical support centers for clients worldwide, we offer clients high-end remote network/application management and support you can rely on. Technical helpdesk's contribute to organizational performance in many ways:
BPO Services
Customer Support
Web Enabled Services
Inbound customer support
Tharam provides complete inbound customer support solutions, enabling companies to improve their support while reducing costs. It is committed to anticipate customer's needs with the highest quality products. We offer customer support services such as live customer chat service and Email Management Service.
Tharam is proud to offer a full range of inbound customer support services. We have introduced this inbound customer support service to assist our customers more quickly and efficiently.
We offer:
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to market conditions
- Improved market coverage
- Skilled, professional, customer support and technical service representatives
E-mail Support
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
Our email services are comprehensive and include-
- Customer care
- Technical support
- Order fulfillment
- Complete query resolution
- Verification
- Resolving escalated cases
Chat Support
Live Chat services allows your business to increase sales, reduce costs and improve customer service by providing live help and live support chats with website visitors. Because our Customer Service Representative function as a seamless extension of our partners’ companies, the satisfying experience that Tharam staff creates for the end-customers serves to increase the value of our clients’ Brands and businesses.